Support
How can we help?
Quick answers for purchases, ads, saved games, and gameplay. If the issue remains, email us and include your iPhone model and iOS version.
Email supportRestore a purchase
Open Settings in Mahjong Pause and tap Restore Purchases while signed in with the Apple Account used for the purchase.
A purchase is unavailable
Check your internet connection and App Store sign-in, then reopen the Premium screen. New products can take time to become available in Apple's store.
Progress or a saved game
Progress is stored on the device. Avoid deleting the app if you need the current saved game or local statistics.
No available matches
Use Shuffle. Mahjong Pause reshuffles remaining tiles while preserving a solvable path whenever the game state allows it.
Ads after purchasing
Use Restore Purchases, then restart the app. Premium and Remove Ads both disable interstitial ads after the entitlement is restored.
Report a bug
Send a screenshot, the board name, what you tapped, and whether the problem happens again. Please never include passwords or payment details.
Direct contact
martyniukvolodymyrios@gmail.com
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